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Privacy Policy

The YMCA is committed to protecting personal information, by following responsible information handling practices in keeping with privacy laws.
The YMCA uses modern information and communication technologies to support our YMCA activities. Our Privacy Statement covers the YMCA and our website.

Anonymous Access

You can access our website home page and browse our site without disclosing your personal data. You may choose to turn off cookies when using our website. We collect information about you only if you volunteer it.

Services and Links of our Website

Our website enables you to communicate with us. Because YMCA wants your website experience to be informational and resourceful, our website also provides a number of links to third-party sites.
YMCA of Greater Toronto assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Your Choice

We collect personal data you volunteer online, or when you make use of or register for our programs and services, in order to better meet your program, service and information needs.
We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance YMCA programs and services.
We may also collect personal information in order to satisfy legal, government and regulatory obligations.
If you supply us with your contact information, you may hear from us about important information concerning the YMCA program or service in which you are registered.
You may also hear from us about other YMCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA programs, services or opportunities, please complete our Opt-out form, or contact YMCA Customer Service at (416) 928-9622 to receive an Opt-out form you can complete and return to us.
If you wish to reverse your previous opt-out choice and receive information about other YMCA programs, services and opportunities, complete our Reverse Opt-out form and return it to us.

Information Sharing

We do not sell personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.

Children's Privacy

The YMCA of Greater Toronto, in keeping with our Mission and Vision, believes in the development of healthy, confident children.
For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.


YMCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.
YMCA staff and volunteers with access to personal data are required to respect the confidentiality of personal information and handle it responsibly.

Privacy Questions

If you are aware of any inaccuracy or changes in the personal information that we hold about you, please contact a staff member at your local YMCA
If you have an inquiry about YMCA privacy practices, please contact a senior staff member at your local YMCA or contact YMCA Customer Service at:
YMCA of Greater Toronto Customer Service
2200 Yonge Street, Unit 300
Toronto, ON M4S 2C6
(416) 928-YMCA x9622
Fax: (416) 928-2030
If you have a complaint or concern about YMCA's information-handling practices, we encourage you to talk to us.
In most cases, discussing your concern with a vice president or general manager for your YMCA program or service will address your concern.
If the problem is not resolved to your satisfaction, you can contact Customer Service (see contact information above). You will be asked to provide the following information in writing:

  • Your name, address or fax number where you prefer to be reached
  • Nature of your complaint, relevant details and what you would like us to do
  • Name of the YMCA staff with whom you have already discussed the issue

The YMCA will investigate and assist with resolving your concern.

Ongoing Relevancy

The YMCA regularly reviews its policies and procedures to ensure we remain current with changing laws and evolving public expectations.